Michael Carsch Named Managing Director for the Grand Geneva Resort & Spa Lake Geneva, Wis.

Carsch joins Marcus Hotels & Resorts after a 20-year career with the Ritz-Carlton Hotel Company and most recently with Thompson Hotels. While at Thompson, he served as general manager of the Sax Chicago, Hollywood Roosevelt Hotel and Thompson Beverly Hills.

Marcus® Hotels & Resorts, a division of The Marcus Corporation (NYSE: MCS), today announced that Michael Carsch has been appointed managing director of the AAA Four-Diamond, all-seasons Grand Geneva Resort & Spa in Lake Geneva, Wis. Carsch has more than 30 years of experience in the hospitality industry and mostly recently served as general manager of the Hotel Sax in Chicago, Ill.

Carsch joins Marcus Hotels & Resorts after a 20-year career with the Ritz-Carlton Hotel Company and most recently with Thompson Hotels. While at Thompson, he served as general manager of the Sax Chicago, Hollywood Roosevelt Hotel and Thompson Beverly Hills. Prior to that Carsch was president of the Grand Sierra Resort and Casino in Reno, Nev. Before joining Thompson Hotels, Carsch held numerous general manager positions with the Ritz-Carlton Hotel Company including The Ritz-Carlton, Key Biscayne, Miami, Fla.; The Ritz-Carlton, Tysons Corner, McLean, Va. and The Ritz-Carlton, Amelia Island, Fla.

“The resort is one of the premier getaways in the Midwest, with an excellent team of associates that is dedicated to providing our guests with the personable, high-quality service and amenities that are a Grand Geneva tradition.”

“We are very pleased to welcome Michael to Marcus Hotels & Resorts as general manager of the Grand Geneva Resort & Spa as we celebrate the resort’s 45th anniversary. His extensive management experience and diversified background in resorts, hotels and boutique properties across the U.S. is an excellent addition to our team,” said Kirk A. Rose, president of Marcus Hotels & Resorts.

“I am thrilled to be overseeing the award-winning Grand Geneva,” said Carsch. “The resort is one of the premier getaways in the Midwest, with an excellent team of associates that is dedicated to providing our guests with the personable, high-quality service and amenities that are a Grand Geneva tradition.”

Carsch graduated from the University of Texas at Austin with a bachelor’s degree in finance. He has actively participated in many industry organizations including statewide hotel and lodging associations, chambers of commerce and tourism committees throughout the U.S.

Logos, product and company names mentioned are the property of their respective owners.

View the original article here

Ritz-Carlton to cease managing Ritz-Carlton Hotel, Palm Beach

The Ritz-Carlton Hotel Company, L.L.C. said today it would cease managing The Ritz-Carlton Hotel, Palm Beach as of July 1. 

The owner of the property will be renaming and managing the hotel.  Effective July 1, no Ritz-Carlton Rewards or Marriott Rewards points can be earned or redeemed at the property.  In connection with its departure, Ritz-Carlton also said that it has filed a multi-million dollar counterclaim against the owner, RC/PB Inc., for breach of contract.

Ritz-Carlton noted that the court in the pending litigation filed by RC/PB permitted the owner to take over the hotel even as it dismissed the vast majority of the owner’s claims, but that the court also stated that such action would subject the owner to breach of contract damages claims.  Ritz-Carlton categorically refuted the owner’s claims relative to the management of the hotel, saying that for the 22 years Ritz-Carlton has managed the hotel it has always passed the contractual performance test.  In fact, under Ritz-Carlton’s management, the hotel was forecasted to earn millions of dollars in net profit in 2013. 

Ritz-Carlton has been an active and contributing member of the Palm Beach community, and has managed the Palm Beach hotel with distinction, in the process earning accolades from a range of trusted luxury travel experts, including AAA, Forbes, Travel + Leisure, Conde Nast Traveler, Spa Finder and US News and World Report.  The exemplary service and hospitality provided by the ladies and gentlemen of the The Ritz-Carlton have kept the company atop the J.D. Power and Associates Hotel Guest Satisfaction Study for Luxury Hotel Brands for three consecutive years.

The Ritz-Carlton continues to operate 9 hotels in Florida and is committed to Florida as a prime global destination.

View the original article here