Showing posts with label Service. Show all posts
Showing posts with label Service. Show all posts

Friday, 21 March 2014

NLM’s Jerry Sheehan Receives CENDI Meritorious Service Award

Jerry Sheehan

Jerry Sheehan

Jerry Sheehan, Assistant Director for Policy Development, National Library of Medicine, has been honored by CENDI, the federal Scientific and Technical Information Managers Group. The 2013 CENDI Meritorious Service Award was presented at the CENDI meeting on January 9, 2014, at the National Technical Information Service in Alexandria, Virginia.


CENDI is an interagency consortium of senior STI managers from 14 US federal agencies that represent over 97% of the federal research and development budget. The CENDI Secretariat is headquartered in Oak Ridge, Tennessee, and managed by Information International Associates, Inc. CENDI's Meritorious Service Award recognizes an individual(s) or team that makes "a noteworthy contribution to CENDI and to federal interagency cooperation through its events, publications, administration, or outreach."


CENDI recognized its deputy chair, Jerry Sheehan, for his significant contributions to its information policy programs and discussions over several years. His service includes being a CENDI alternate and then principal, deputy chair of CENDI and chair of the CENDI Policy Working Group.  He was a key contributor to development of white papers presented to the Obama Administration on scientific and technical information (STI) issues, and to the CENDI Grand Challenge document, iScience to Jobs, in 2012. Sheehan's support of CENDI has significantly increased the CENDI focus on data and promoted closer CENDI interactions with the President's Office of Science and Technology Policy on open/public access issues. At a time when CENDI agencies are grappling with big data and open science, his contributions that have helped to expand CENDI's attention to a range of scientific information policy issues.


Mr. Sheehan came to NLM in 2006 from the Organization for Economic Cooperation and Development (OECD) in Paris, where he had served as Principal Administrator and Senior Economist since 2000. He holds BS (electrical engineering) and MS (technology and policy) degrees from the Massachusetts Institute of Technology. Prior to joining the OECD, Mr. Sheehan held positions as Senior Program Officer, Computer Science and Telecommunications Board, National Research Council, and in the Congressional Office of Technology Assessment.


The National Library of Medicine is the world's largest library of the health sciences and a component of the National Institutes of Health. NLM collects, organizes and makes available biomedical science information to scientists, health professionals and the public.

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Monday, 11 November 2013

Delta to Adjust Service to Smaller, Underperforming Markets

Jul 15, 2011

ATLANTA, July 15, 2011 /PRNewswire/ -- Delta Air Lines (NYSE: DAL) today will notify the U.S. Department of Transportation (DOT) of its plans to adjust flying in 24 small markets. In concert with the retirement of Delta's Saab fleet and to halt $14 million in annual losses, the changes will affect Essential Air Service (EAS) markets.

(Logo: http://photos.prnewswire.com/prnh/20090202/DELTALOGO )

Flights in these markets on average depart with 52 percent of the seats filled, with some locations as low as 12 percent. This compares to a domestic system load factor of 83 percent for 2010. Weak demand in some markets has led to flights occasionally operated with no passengers on board.  

"While Delta would prefer to continue serving these communities, the new reality of mounting cost pressures faced by our industry means we can no longer afford to provide this service. As we continue to strengthen our business, Delta is retiring the Saab turboprops and some 50-seat jet aircraft, which will hinder the financial viability of serving these smaller markets," Delta said.

Delta has taken a number of steps to respond to added cost pressures. Delta previously announced its intention to reduce capacity this fall by 4 percent and retire 140 aircraft. Delta has reduced its facility costs at 170 airport locations and 10 cargo locations across the system, saving more than $80 million annually.  

The notification provides the DOT the opportunity to select a new carrier to begin service in affected EAS communities within a 90-day period. Delta will continue to serve the affected communities through its Delta Connection partners until the DOT selects a replacement carrier and appropriate funding is available. In some cities, Delta is coordinating with other carriers to bid on the routes. In addition, Delta will to continue service in some subsidized and non-subsidized markets, but the subsidy rate must be higher in order for Delta to fly larger regional jets on the routes in question. A complete list of affected communities is available at http://news.delta.com/index.php?s=18&item=156.

The EAS program was created to ensure small communities continue to have access to passenger air service. In some cases, airline service in EAS markets is subsidized by the government. The Airline Deregulation Act of 1978 provides that if a carrier is held in beyond the 90-day notice period, it is entitled to receive compensation "to pay for the fully allocated actual cost to the carrier of performing the ...service ... plus a reasonable return on investment that is at least 5 percent of operating costs; and to provide the carrier an additional return that recognizes the demonstrated additional lost profits from opportunities foregone [by continuing to be held in and providing service]."

Delta will offer customers booked for travel in these markets alternative transportation choices or refunds.  Delta will reach out to customers who have provided full contact information in their reservations to arrange alternate transportation or refunds. Customers wishing to make changes to reservations also can contact Delta Reservations at 1-800-221-1212.

Delta Air Lines serves more than 160 million customers each year, and was named by Fortune magazine as the most admired airline worldwide   in its 2011 World's Most Admired Companies airline industry list. With an industry-leading global network, Delta and the Delta Connection carriers offer service to 355 destinations in 65 countries on six continents. Headquartered in Atlanta, Delta employs 80,000 employees worldwide and operates a mainline fleet of more than 700 aircraft. A founding member of the SkyTeam global alliance, Delta participates in the industry's leading trans-Atlantic joint venture with Air France-KLM and Alitalia. Including its worldwide alliance partners, Delta offers customers more than 13,000 daily flights, with hubs in Amsterdam, Atlanta, Cincinnati, Detroit, Memphis, Minneapolis-St. Paul, New York-JFK, Paris-Charles de Gaulle, Salt Lake City and Tokyo-Narita. The airline's service includes the SkyMiles frequent flier program, a world-class airline loyalty program; the award-winning BusinessElite service; and more than 50 Delta Sky Clubs in airports worldwide. Delta is investing more than $2 billion through 2013 in airport facilities and global products, services and technology to enhance the customer experience in the air and on the ground. Customers can check in for flights, print boarding passes, check bags and review flight status at delta.com.

SOURCE Delta Air Lines

For press inquiries: Delta Corporate Communications, +1-404-715-2554


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Sunday, 10 November 2013

Delta Launches New Weekend Service to Aspen/Snowmass, Colo.

Nov 14, 2007

ATLANTA, Nov. 14, 2007 – Delta Air Lines (NYSE: DAL) will offer customers more choices for a ski vacation beginning Feb. 16 with new Saturday seasonal service between the slopes of Aspen/Snowmass, Colo. and the world’s largest airline hub in Atlanta.

Delta Connection carrier SkyWest Airlines will operate the new flights using the Bombardier CRJ 700 aircraft. Delta is the only airline to offer nonstop service from the East and provides convenient connecting service from around the world to Aspen/Snowmass.

“Ski aficionados will now have easier access to one of the world’s most popular ski destinations,” said Bob Cortelyou, Delta’s senior vice president of network planning. “We are proud to be able to offer East Coast access to Aspen/Snowmass famous for downhill skiing and four fantastic mountains.”

“The fact that Delta Air Lines is initiating a nonstop flight from Atlanta is the most exciting airline news I’ve had the pleasure of reporting in my 12 years here,” said Bill Tomcich, president of central reservations agency Stay Aspen Snowmass, and the resort’s primary airline liaison. “Not only will this be the first commercial flight offered into Aspen/Snowmass nonstop from the Eastern Time Zone, but it will also provide connections to the East Coast and international markets.”

Flights to Delta’s ski destinations, including its new service to Aspen/Snowmass, are now available for sale to customers on delta.com. Delta’s new service from Atlanta to Aspen/Snowmass will complement daily service from Salt Lake City and will operate based on the following schedule:

Delta’s new service* between Atlanta and Aspen/Snowmass, effective Feb. 16, 2007 *Operated by Delta Connection carrier SkyWest Airlines

Book a flight today.

Delta Air Lines operates service to more worldwide destinations than any airline with Delta and Delta Connection flights to 317 destinations in 55 countries. Since 2005, Delta has added more international capacity than any other major U.S. airline is the leader across the Atlantic with flights to 35 trans-Atlantic markets. To Latin America and the Caribbean, Delta offers nearly 500 weekly flights to 58 destinations. Delta's marketing alliances also allow customers to earn and redeem SkyMiles on nearly 15,000 flights offered by SkyTeam and other partners. Delta is a founding member of SkyTeam, a global airline alliance that provides customers with extensive worldwide destinations, flights and services. Including its SkyTeam and worldwide codeshare partners, Delta offers flights to 479 worldwide destinations in 104 countries. Customers can check in for flights, print boarding passes and check flight status at delta.com.


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Delta to Start New Nonstop Service between Los Angeles and Seattle

Jan 3, 2013

ATLANTA, Jan. 3, 2013 /PRNewswire/ -- Delta Air Lines (NYSE: DAL) will add three daily flights between Los Angeles and Seattle, beginning April 8, 2013. Customers flying on Delta's new service will benefit from connection opportunities to a comprehensive trans-Pacific network.

(Logo: http://photos.prnewswire.com/prnh/20090202/DELTALOGO )

Delta is rapidly growing Seattle as an Asian gateway and recently received approval for new service to Shanghai for summer 2013. The airline currently offers international service to Beijing and Osaka, Japan. Delta also has an extensive codeshare agreement with Alaska Airlines in Seattle, providing customers access to more than 50 domestic markets. From Los Angeles, customers can enjoy nonstop service to destinations including Sydney and Tokyo, as well as codeshare flights with Virgin Australia to Melbourne and Brisbane.

The new service will be operated by Delta Connection carrier SkyWest Airlines using 76-seat two-class CRJ900 regional jets. In addition to a first class cabin, these aircraft are equipped with onboard WiFi and Delta's snack, food for purchase and beverage offerings.  

Delta currently operates the world's largest WiFi-equipped fleet, and plans to introduce WiFi onboard international widebody aircraft in 2013.

By summer 2013, all trans-Pacific flights will feature Delta's full flat-bed product in Business Elite. In addition, Delta is in the process of upgrading its facilities at both Los Angeles International Airport and Seattle-Tacoma International Airport as part of its ongoing $3 billion investment to improve products, services and facilities.

Delta's three nonstop flights between Los Angeles and Seattle are scheduled as follows:

Los Angeles to Seattle

Seattle to Los Angeles

Delta Air Lines serves more than 160 million customers each year. During the past year, Delta won 33 airline industry awards sweeping the major corporate travel surveys including Business Travel News, Travel Weekly, TravelAge West, Recommend Magazine and The Beat. Delta was also a recipient of the Secretary of Defense Freedom Award for exceptional support of National Guard and Reserve employees. With an industry-leading global network, Delta and the Delta Connection carriers offer service to nearly 318 destinations in 59 countries on six continents. Headquartered in Atlanta, Delta employs 80,000 employees worldwide and operates a mainline fleet of more than 700 aircraft. A founding member of the SkyTeam global alliance, Delta participates in the industry's leading trans-Atlantic joint venture with Air France-KLM and Alitalia. Including its worldwide alliance partners, Delta offers customers more than 13,000 daily flights, with hubs in Amsterdam, Atlanta, Cincinnati, Detroit, Memphis, Minneapolis-St. Paul, New York-LaGuardia, New York-JFK, Paris-Charles de Gaulle, Salt Lake City and Tokyo-Narita. The airline's service includes the SkyMiles frequent flier program, a world-class airline loyalty program; the award-winning BusinessElite service; and more than 50 Delta Sky Clubs in airports worldwide. Delta is investing more than $3 billion through 2013 in airport facilities and global products, services and technology to enhance the customer experience in the air and on the ground. Customers can check in for flights, print boarding passes, check bags and review flight status at delta.com.

SOURCE Delta Air Lines

For press inquiries: Delta Corporate Communications, +1-404-715-2554, news archive at news.delta.com


View the original article here

Wednesday, 10 July 2013

Mokulele Airlines Announces New Daily Service Between Kona And Kapalua

Service begins on July 19, 2013 with an introductory rate of just $59 one way for reservations made by June 15.

Mokulele Airlines, Hawai'i's low-cost interisland air carrier, has announced that effective July 19, 2013, it will begin offering service between Kona International Airport on the Big Island and Kapalua Airport on Maui. "Many passengers who are traveling to Maui are going to Kapalua, the Ka'anapali resort area, Lahaina or other destinations on the west side of the island," explains Mokulele President and CEO Ron Hansen. 

Mokulele Airlines Airplane"Now, with our new Kona-Kapalua route, travelers who are visiting West Maui won't have to make the drive to and from Kahului Airport, which can take 40 or more minutes each way. In addition, most major car rental agencies are represented at or near the Kapalua Airport."

Mokulele will operate four daily flights between Kona to Kapalua. When the new service launches on July 19, Mokulele will become the first airline to operate regular service between the two cities. To celebrate the new route, Mokulele is offering an introductory rate of just $59 one way, including taxes and fees, for reservations made for flights between Kona and Kapalua in the month of July. The $59 fares are based on availability, and reservations can be made online at www.mokuleleairlines.com.

Mokulele Airlines, flying the skies of Hawai'i since 1994, was purchased by TransPac Aviation, Inc. in 2011 with a goal of providing high quality, low-cost interisland air service. Mokulele, which is headquartered in Kailua-Kona, now offers up to 100 flights a day connecting O'ahu, Moloka'i, Lana'i, Maui and the Big Island on its fleet of nine-passenger, turbine-powered Cessna Grand Caravans.

Logos, product and company names mentioned are the property of their respective owners.


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