Delta TechOps Receives ISO 9001 Certification for Engine Maintenance and Landing Gear Shops

Sep 22, 2011

Delta Air Lines’ maintenance division, Delta TechOps, has received certification from the International Standards Organization (ISO) for its Engine Maintenance and Landing Gear shops.

Delta TechOps is one of only a few airline maintenance, repair and overhaul (MRO) service providers to achieve this certification, which is an internationally tested framework designed to manage an organization’s processes and help generate a high quality product that satisfies customers’ expectations. The airline received ISO 9001 certification for its Component Maintenance shop in 2008.

“Our processes at Delta TechOps have been independently certified to be effective in delivering the highest quality and reliability products and services to our customers”, said Tony Charaf, president–Delta TechOps. “We are pleased to have our people and processes validated by this internationally recognized quality standard.”

Delta TechOps provides engine maintenance and propulsion engineering to a broad range of engines and auxiliary power units (APUs) for all common models of commercial aircraft. Delta TechOps’ Engine Maintenance division employs Lean/Six Sigma processes to provide flexible, comprehensive production planning of engines for Delta and other airlines and operators around the globe. Annually, the engine shop services more than 650 engines, with 300 plus customer engines in over 70 engine bays. Additionally, Delta TechOps houses five test cells and a state of the art Nondestructive Testing (NDT) facility. The organization also dispatches highly skilled Engine-On-Wing teams to engines needing repair while in service.

ISO 9001 is implemented in more than a million organizations in 176 countries and has a proven track record of leading companies to enhanced operations and improved performance and quality.

About Delta TechOps
Delta TechOps is the largest airline maintenance, repair and overhaul provider in North America, generating approximately $500 million in revenue in 2010. In addition to providing maintenance and engineering support for Delta’s fleet of more than 750 aircraft, Delta TechOps serves more than 150 other aviation and airline customers around the world, specializing in high-skill work like engines, components, hangar and line maintenance. Delta TechOps employs more than 9,600 maintenance professionals and is one of the world’s most experienced providers with more than seven decades of aviation expertise. More about Delta TechOps is available at deltatechops.com.

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Change rings in for phone users landing with British Airways

British Airways will be the first airline in Europe to allow its customers to switch on their mobile phones and other handheld electronic devices after landing.

Previously, customers have been forced to wait until their aircraft has come to a complete stop and the doors were opened before they could use their iPads, Kindles, eReaders and mobile phones.

Once the aircraft has vacated the runway, cabin crew will make an announcement to customers to let them know they can use their handheld mobile devices.

But British Airways has now demonstrated to the Civil Aviation Authority (CAA) that their customers can safely use their handheld electronic devices, once their aircraft vacates the runway.

The approach by British Airways to the CAA was made in response to feedback from the airline’s customers.

Earlier this year, British Airways was the first UK airline to allow customers on long-haul services to watch in-flight entertainment from the moment they board the aircraft to the time it arrives at its destination, following consultation with the CAA.

Ian Pringle, British Airways’ flight training manager, said: “Customers will no longer have the frustration of having to wait until their plane has arrived at the terminal building before being able to use their mobile phones and other handheld electronic devices.

“Now they’ll have that extra time to phone ahead for that important business meeting, check their emails, or make sure someone is there to meet them at the airport.”

British Airways customers will be able to take advantage of the change in policy from July 1, 2013. It will apply to every British Airways flight landing around the world, not just in the UK and Europe.

Customers on departing flights will still need to turn off all their handheld electronic devices when the aircraft leaves the gate, in line with current regulations.

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